Privacy Policy

1. About us

CohiiMillc Pets is operated by COHIIMILLC PET TRADING, a business registered in Malaysia under registration number 202603116858 (CA0420843-H).

References to “CohiiMillc Pets”, “we”, “us” or “our” refer to COHIIMILLC PET TRADING.

2. Personal information we may collect

Depending on how you use the website, we may collect:

• Your name and contact details.
• Billing and shipping addresses.
• Telephone number and email address.
• Account login information and account activity.
• Order, product, delivery, return and refund details.
• Payment status and transaction references.
• Messages submitted through website chat or contact forms.
• Photographs or files submitted in relation to an order issue.
• IP address, browser, device and website-usage information.
• Cookie, analytics and preference information.
• Newsletter subscription and communication preferences.

We do not normally receive or store your complete payment-card number. Payment details are processed by the payment provider selected during checkout.

3. How information is collected

Personal information may be collected:

• When you register an account or place an order.
• When you use Tidio website chat.
• When you submit a WPForms contact form.
• When you subscribe to newsletters or marketing.
• Automatically through cookies and website technology.
• From payment providers, couriers and service partners.
• When you submit a delivery, return or refund claim.

4. How we use personal information

We may use personal information to:

• Process, confirm, prepare and deliver orders.
• Manage payments, refunds, returns and cancellations.
• Provide customer support and respond to enquiries.
• Create and maintain customer accounts.
• Send order, payment and delivery communications.
• Investigate damaged, missing or incorrect orders.
• Prevent fraud, misuse and unauthorised transactions.
• Improve website operation and customer experience.
• Maintain business, tax and accounting records.
• Send marketing where you have subscribed or where permitted.
• Comply with legal and regulatory requirements.
• Establish, exercise or defend legal claims.

5. Information required to provide services

Certain information is needed to create an account, process payment, deliver an order or respond to an enquiry.

Where required information is not provided, we may be unable to complete the transaction, deliver the order or provide the requested assistance.

6. Who information may be shared with

We do not sell personal information. Information may be shared only where reasonably necessary with service providers such as:

• Website-hosting and security providers.
• WooCommerce and related website services.
• Payment processors and financial service providers.
• Couriers, delivery and fulfilment partners.
• Tidio for website chat and customer support.
• WPForms for contact-form submissions.
• MailPoet or other email-delivery providers.
• Analytics and website-performance providers.
• Professional advisers where reasonably necessary.
• Government, regulatory or legal authorities where required.

Service providers may process information only for their relevant service or as otherwise permitted by applicable law.

7. Payment processing

Payments are processed through the payment methods available during checkout. The selected payment provider may collect billing, banking, card or transaction information according to its own privacy and security terms.

CohiiMillc Pets generally receives payment confirmation, transaction references and limited information needed to manage the order, payment or refund.

8. Website chat and contact forms

When you use Tidio chat or submit the contact form, we may receive your name, contact details, order number, message and any information or files you choose to provide.

This information is used to respond to your enquiry, investigate an order issue, provide customer support and maintain a reasonable record of communications.

Do not submit account passwords, complete payment-card numbers or unnecessary sensitive personal information through chat or forms.

9. Cookies and similar technologies

Cookies are small files stored on your browser or device. We may use cookies and similar technology to:

• Keep products in your shopping cart.
• Remember account and website preferences.
• Enable checkout and website-security functions.
• Measure website traffic and performance.
• Understand how visitors use the website.
• Support marketing where applicable and permitted.

You may control or delete cookies through your browser settings. Blocking essential cookies may prevent the cart, account or checkout from working correctly.

10. Marketing communications

Where you subscribe to newsletters or promotional communications, we may use your email address and preferences to send product updates, offers or CohiiMillc Pets news.

You may unsubscribe using the option provided in the relevant marketing email.

Unsubscribing from marketing will not stop essential messages about orders, payments, accounts, delivery, returns or customer service.

11. International processing

Some hosting, payment, chat, email, analytics or logistics providers may process or store information outside Malaysia.

Where international processing occurs, we take reasonable steps to use reputable providers and handle information consistently with applicable data-protection requirements.

12. How long information is retained

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including:

• Completing and supporting an order.
• Managing returns, claims and customer enquiries.
• Maintaining required tax and accounting records.
• Preventing fraud and resolving disputes.
• Meeting applicable legal obligations.

Information that is no longer required may be deleted, anonymised or securely disposed of, subject to legal and technical requirements.

13. Information security

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

No website or electronic transmission can be guaranteed completely secure. You are responsible for protecting your account password and should contact us if you believe your account has been compromised.

14. Your choices and rights

Subject to applicable law and permitted exceptions, you may contact us to:

• Ask whether we hold personal information about you.
• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Withdraw marketing consent or unsubscribe.
• Ask how your information is being used or disclosed.
• Request deletion where continued retention is not required.

We may request information needed to verify your identity before processing a privacy request.

Certain information may need to be retained for legal, accounting, fraud-prevention or dispute-resolution purposes.

15. Children’s information

This website is not designed to intentionally collect personal information directly from young children.

A parent or guardian who believes that a child has submitted personal information without appropriate involvement may contact us so that the matter can be reviewed.

16. External websites and services

The website may contain links to external websites or use services operated by third parties.

Their collection and use of information are governed by their own privacy policies. We encourage you to review those policies where relevant.

17. Changes to this Privacy Policy

We may update this Privacy Policy when our website, services, providers, business practices or legal requirements change.

The revised policy will be published on this page with an updated date.

18. Privacy enquiries

To request access or correction, withdraw marketing consent, or ask a question about your personal information, use our Contact Us page.

State that your enquiry relates to privacy and provide enough information for us to identify and respond to your request.