Shipping &
Delivery

Orders are normally dispatched within 7–10 working days after payment and order confirmation.

Working days do not include weekends or public holidays. During busy periods, product launches or major holidays, preparation may take slightly longer.

If an item in your order requires additional preparation, we will contact you using the email address provided at checkout.

CohiiMillc Pets ships to selected domestic and international destinations shown during checkout.

Available delivery methods may vary according to the destination, parcel size, product type and courier coverage.

If your country or region is not available at checkout, please contact us before placing an order so we can check whether delivery can be arranged.

Shipping fees are calculated according to the destination, parcel weight, parcel dimensions and selected delivery method.

The available shipping options and final shipping charge will be displayed during checkout before you confirm and place the order.

Any free-shipping promotion will be subject to the terms displayed at the time of purchase.

Delivery estimates shown at checkout begin after your order has been dispatched. They do not include the 7–10 working-day processing period.

Courier delivery estimates are provided as a guide and are not guaranteed. Delivery may take longer because of customs clearance, weather, public holidays, remote-area delivery or courier delays.

We are unable to guarantee delivery by a particular date unless this has been agreed with us in writing before the order is placed.

When tracking is available, a shipping confirmation email containing the tracking number or tracking link will be sent after dispatch.

Tracking information may take up to 48 hours to update after the courier first receives the parcel.

Please check your spam or junk folder if you do not see the shipping confirmation email in your inbox.

International orders may be subject to customs duties, import taxes, handling fees or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee unless clearly stated otherwise. They are the responsibility of the recipient.

Customs rules vary by country, so we recommend checking with your local customs authority before ordering.

Please review your shipping name, address, postcode and contact number carefully before completing checkout.

If you notice an error, contact us as soon as possible. We may be able to update the address if the order has not yet been packed or dispatched.

Once a parcel has been handed to the courier, address changes may no longer be possible. Additional delivery or return charges caused by an incorrect or incomplete address may be payable by the customer.

Courier delays can occasionally occur after dispatch. Please first check the tracking information for the latest delivery update.

If tracking has not updated for an unusual length of time, contact us with your order number. We will assist by checking the shipment with the courier.

A parcel is not considered lost until the courier has completed its investigation and formally confirmed the loss.

If your parcel arrives visibly damaged, please photograph the outer packaging before opening it whenever possible.

Contact us promptly with your order number and clear photographs of:

• The outer shipping packaging
• The shipping label
• The damaged item and its product packaging

Please retain all packaging until we have reviewed the case, as the courier may require it during an investigation.